ReeferTrak Migration FAQ

1. Why are we migrating? What’s improved in the new ReeferTrak?  

We’re migrating to a new application to provide customers with a better user experience as well as some functionality enhancements. The new ReeferTrak features a new, contemporary look and feel and a layout that makes it easier to use and navigate.

Customers can now create custom views to see only information that’s relevant to their operation and access more data from existing reports. Improved charting capabilities allow users to run interactive temperature graphs with multiple variables for better data analysis. Plus, because the new application is built with the latest web development technology, users can expect to see improvements in overall performance. 

2. Will the old ReeferTrak remain operational? If so, for how long?
No, the old ReeferTrak will go offline once the migration takes place in May. You will receive an update from us in the next few weeks with the actual cutover date. 

3. Is the new ReeferTrak compatible with all browsers?
The new ReeferTrak is compatible with the latest versions of Chrome, Internet Explorer and Firefox.

4. Is my data moving over to the new application? If so, how far back will I be able to go?
All customer data will be available from the new interface for reporting.

5. Am I losing any functionality when I migrate to the new application?
All the functionality customers had in the old ReeferTrak will be available in the new application. Customers can also take advantage of exciting new functionality as outlined above.

6. Will my current settings/configuration carry over to the new application?
Yes, you current settings will apply when you log into the new application.

7. Can I use the same login credentials?
Yes, your username and password will remain the same.

8. How/where can I access the new ReeferTrak?
You will be able to log into the new application from ORBCOMM.com at http://www.orbcomm.com/en/login during and after the cutover date.

9. Is there training available on the new application?
Yes, you can contact your account manager to schedule one-on-one training. 

10. Who do I contact for technical support?
You may contact customer service by email at customer.care@orbcomm.com, call from the US and Canada at 1-800-ORBCOMM (option 1, option 1), or outside North America at +1 703-433-6320 (option 1, option 1).